Service & Support

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A good project always comes with professional illustrations and animation.
We have a lot creativity and most important we are reliable.

If you want to buy one of our projects but you still feel that you do not have every information, please feel free to contact us!
We love to help and we want to make sure that you do have a good feeling before you click the “Purchase Product” button.

If you have bought one of our projects and you are stuck and you still need help, please contact us.
We often provide our clients (AE Rookies and also Advanced AE Users) with Video Tutorials, that are tailored to their “unique” problems.

You don’t have After Effects, or don’t know it well enough to customize one of our projects? No problem!
We can help you with fair customization rates. Please contact us regarding which Snowcake After Effects template you’d like us to customize.
We will send you a questionaire for you to answer, which will give us the details that we need to customize the After Effects project for you.

TEMPLATE CUSTOMIZATION PRICING:
After you’ve contacted us regarding your project,we will provide you with a quote how much time your project will take to complete.
The larger your project is, the more you will save! Our Template Customization rates begin with a flat fee of $150 (the initial 2 hours)
and then are billed hourly based on the scale below:
• 2-5 hours: $75/hour
• 6-10 hours: $70/hour
• more then 10 hours: $65/hour

Pricing Example 1:
If your project is quoted at 3 hours to customize, the total cost of customization
will be $225 ($150 flat fee + 1 additional hours @ $75/hour = $225)

Pricing Example 2:
If your project is quoted at 6 hours to customize, the total cost of customization
will be $430 ($150 flat fee + 4 additional hours @ $70/hour = $430)

Pricing Example 3:
If your project is quoted at 9 hours to customize, the total cost of customization
will be $605 ($150 flat fee + 7 additional hours @ $65/hour = $605)

(+ the Price of the Template)

If you haven´t found what you are looking in one of our pre-designed projects,
We would love to create a custom design exclusively for you!

We love what we do and you will find that “soul” in all of our projects.
Our Custom Design Service rate is typically $75/hour.
Please contact us to get more details.

Frequently asked questions

How much does an animated video costs?

It depends on the complexity and length of the video. The style is also very important.
It is always best if you provide us with a storyboard first. Give us some details about your animated video, including your budget,
deadline, together with the information about the template style you would like to have.
We will review your requirements, discuss animation content, style and ideas and ensure that we are all moving in the same direction.
We will come back to you with a proposal together with a schedule of work.

How long does it take to create an animated video?

It depends on the complexity and length of the video, but most animations take between 2 and 3 weeks.
When writing up our proposals we include a target completion date.

What are the terms for payment

Upon signing the contract, we require 75% of the contract total up-front.
The remaining balance is due when you approve the final video. Once paid, we provide you with a link to download the video file.
If your project cost are less than $300 we require 100% of the contract total up-front.

Who owns the rights to the animated video?

Once you are happy with the final video and the remaining balance has been paid, the video is yours.
You own and can do whatever you want with it.

How many revisions do I get?

You will get one revision.